Patients and Providers Satisfied with Telemedicine Services: Research Study

Patients and Providers Satisfied with Telemedicine Services: Research Study

Authored by DesiMD Doctor on 9 Dec 2015 - 11:57


Over 50 million Americans living in rural areas and others who have limited access to health care are now moving to telemedicine services to address their health issues.  Telemedicine programs connect the rural patients to specialists in urban settings using video-conferencing technology. A study was conducted to examine the user and the provider’s satisfaction in using this technology.

Lead author Mirna Becevic, Ph.D., an assistant research professor of telemedicine at the University of Missouri, School of Medicine says, “"It allows patients to remain in their communities, saving them from undue hardships related to long-distance travel and time off work. Although the main concept is to provide health services to patients, for telemedicine to be truly effective, it also must be beneficial to those who provide care.”

The study aimed at patients, health care providers, and telehealth presenters was done to understand how the video-conferencing tool in telehealth was perceived or utilized.

Study: Three separate surveys were used to collect data: patient, provider, and telehealth coordinator. Patient surveys were collected in a paper format, while provider and coordinator surveys were done using REDCap (Research Electronic Data Capture) application. 

Findings: indicate high satisfaction with telehealth services, and increased confidence in providing care via distance. Though this is encouraging for both patients and health care organizations, more studies must be done including urban telehealth and other types of health care organizations utilizing videoconferencing for clinical appointments, say researchers.


Reference: Becevic, Mirna PhD; Boren, Suzanne PhD; Mutrux, Rachel BA; Shah, Zalak HI; Banerjee, Sruti MHA, HI


*Disclaimer: This website serves as informational purpose only. The content on the DesiMD website, including text, graphics, images, etc., and other content on the DesiMD are for informational purpose only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Please seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Do not disregard professional medical advice or delay in seeking it because of something you have read on the DesiMD website. In case of a medical emergency, call your physician or the hospital immediately. DesiMD does not recommend or endorse any specific tests, physicians, products, procedures, opinions or other information that may be mentioned on the site. Reliance on any information provided by DesiMD at the invitation of DesiMD, or other visitors to the site is solely at your own risk.